Helpline 1129

PITB hosts a Disaster Helpline for Provincial Disaster Management Authority of Punjab (PDMA) under the CCC platform. Citizens can call on 1129 in the event of a disaster and file their complaint. Their complaint will be registered and a ticket number will be issued which will be sent to them via SMS. This complaint is then assigned to the relevant officer and from that moment will be accessible via the web application (Trouble Ticketing System). The complainant shall receive a follow up call to verify the redressal of the complaint. In any case the report will be dispatched to the respective department which shall take immediate action if the problem has not been addressed as yet. This way CCC shall help the government in decreasing the damages caused by any Natural Disaster by providing speedy services to the people.